At Haakori Fashion, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.
1. Return Eligibility
You may request a return if:
The item is received in a damaged or defective condition.
You receive the wrong product or incorrect size.
The item is unused, unworn, unwashed, and in its original condition.
All original tags, labels, and packaging are intact.
The return request is made within 7 days of receiving your order.
Products that do not meet these conditions may not be eligible for a return.
2. Non-Returnable Items
The following items cannot be returned unless they are damaged or incorrect:
Innerwear and intimate apparel
Socks and hosiery
Accessories such as earrings and certain jewelry items
Gift cards
Clearance, sale, or promotional items marked as non-returnable
Customized or personalized products
3. Return Process
To initiate a return:
Contact our customer support with your order number and reason for the return.
Share clear photographs if the item is damaged, defective, or incorrect.
Once your request is approved, return instructions will be provided.
Pack the item securely in its original packaging before shipping.
Returns sent without prior approval may not be accepted.
4. Refunds
After we receive and inspect the returned item, we will notify you about the status of your refund.
If approved:
Refunds will be processed to the original payment method.
The refund is typically initiated within 5–7 business days after approval.
Depending on your bank or payment provider, the amount may take additional time to reflect in your account.
5. Exchange Policy
We offer exchanges for eligible products in cases of:
Wrong size received
Damaged or defective items
Incorrect product delivered
Exchange requests must be submitted within 7 days of delivery and are subject to product availability.
6. Return Shipping
If the return is due to our error (wrong, damaged, or defective product), we will bear the return shipping cost.
For all other eligible returns, the customer may be responsible for the return shipping charges unless otherwise stated.
7. Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery if the product is eligible under this policy.
8. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photographs of:
The product
The packaging
The shipping label
This helps us resolve your request as quickly as possible.
9. Refund Exceptions
Refunds may be declined if:
The returned item shows signs of use, damage, or alteration by the customer.
Original tags or packaging are missing.
The return request is made after the eligible return period.
The product falls under the non-returnable category.
10. Contact Us
If you have any questions regarding returns or refunds, please contact us:
